Who
 cares about a grocery store?! The
 first day Wegmans was opened, 24,000 lined the store front. Hundreds of
 fans, some bearing shirts labeled "Wegmaniac" stood outside the door 
overnight in order to be one of the first customers to enter the store. 
The grocery chain has a bit of a cult following and a facebook search yields dozens of campaigns of rabid shoppers begging for the store to be brought their community. So many wanted to work for the company that over 3,000 applicants were rejected.
Wegmans started as
 a small grocery store with a roaming vegetable cart in upstate New York in 1916 and within a few years  the Wegman 
family store was 20,000 feet and contained an innovative cafeteria 
filled with fresh food along with technological advances that were unique in stores of the time such as mechanical produce sprayers that are a fixed mainstay of our markets today. 
In
 2015 Wegmans won the Harris Poll #1 spot for corporate reputation. This
 is one of many awards, including being named Fortune's #1 Company to 
Work For in 2005 and making the top 10 list of Fortune 500 many times. Whether or not you are a "maniac" its clear Wegmans has been doing something right from a marketing standpoint.
Now I'll admit I'm a bit of a rabid Wegmans
 fan myself as part of a multi-generational family who shopped at the 
original stores in upstate New York. From the age of 16 and continuing until I received my graduate degree at 24 I worked off and on for several Wegmans stores in customer service and as a patisserie assistant. 
I think there are dozens of 
marketing strategies to be gained from examining Wegmans. Here are a few
 of the reasons Wegmans has such a large fan base and how understanding 
their strategies can help you build your own:
1) "Every day 
you get our best."  
I'll admit this is a hokey slogan but it started 
with the early days when only the freshest produce was sold on the 
street carts. Part of why I was excited for the arrival of Wegmans in my city is some of my past produce experiences at several national chains. I was excited to join a pick-up service at my local superstore only to cut into several of the vegetables for stirfry and find black mold. I've seldom experienced this at Wegmans and when I have I have been immediately offered an alternative and the produce removed from the shelves. When we worked in the bakery we were trained in choosing the top berries and peaches for our pastries.
Do your readers get your best? Whether its 
in your books, your blog posts, your social media be known for 
excellence. Your reputation precedes you in all things.
| Wegmans | 
2) Build enthusiam for your product.
The
 day before opening (which is a stressful time for any retail business) 
Wegmans will have a local marching band in and have a pep rally for its new employees in an effort to build team spirit.
 The store even has their own cheer which the managers lead as the main 
doors open the first morning. Honestly, I think this is all a little 
nutty, but something can be learned from it. The corporate culture is 
one that builds enthusiasm. In my college years working at Wegmans, 
there were often small celebrations to mark store victories: new records
 achieved, an award for the company-at-large. Sometimes it was a catered
 lunch, a cake and punch toast, or a tee-shirt or another small reward. These small things helped us feel part of a bigger picture. Let your readers know how much you value them and how your success is due to them!
Celebrate
 your readers and the victories along your way. When you achieve a 
victory: a new contract, 10K hits on your website, a certain number of 
likes on your facebook fan page let the readers reap the rewards. Offer 
eproducts, contests, copies of your releases. Be generous as you can 
afford. Readers love celebrating with you! And where is any writer 
without their noble reader?
3) Be willing to step aside for others.
Wegmans
 made a decision that I believe may have eased its advent into the local
 market even further. They refused a business deal in our city in past years in order 
to protect a family-owned business. Wegman's respect for the business 
was due to the fact, they too, have been family and privately owned 
since 1916. Being kind to others is never a mistake. Each day make it a 
point to help others out during your time on social media. Remember that writing is a ministry, first of all and listen for the people God is putting in your life in order for you to bless.
4) Offer something unique in a saturated market.
The
 prices at Wegmans aren't always the lowest. What they are known for is 
customer service and innovation. The chain is given kudos for offering 
ready-meal options packaged together along with recipes. In-store 
restaurants of several varieties, make your own pizza and subs, and 
loads of samples are a few of the things you will find every time you 
walk into a store. What do you offer that's unique, your flavor in an 
overflowing market? 
5) Keep ahead of the trends, but stay known for your traditional values.
Every
 company has a code of ethics that drives them, but we are fortunate to 
have God's Holy word as our complete guidebook for all we face in life. 
Let's make sure to seek His face for each individual decision knowing 
that our career or writing life won't look like someone else's. 
6) Ask what does the reader want. 
In
 the newspaper article interviewing the store manager, he asked the 
customers to be sure to let him know if there was a product they wanted.
 They delivered on that promise. I asked for a favorite and visited the 
store less than a week later to find it on the shelves. Customer comment
 cards are all over the stores and the service representatives make it a point to call or email with further information within a week.
Do you deliver on what you promise?
 Do you care what your reader wants? How often do you ask what they are 
looking for in your fiction, website, etc? Are you prompt in responding 
to your reader's emails? 
7) Offer small sweet incentives for readers.
Store
 openings are always fun because they offer a small extra. In this case,
 samples were all around the store, coupons abounded, a free magazine 
with recipes and a free bottle of seasoned olive oil were given to 
customers as an incentive for signing up for a shoppers club. Do you 
have an exclusive reader club? What little things can you offer your 
readers? A mini ebook you make especially for them? Discounts? Excerpts from your latest story? Some recipes or special photos? The sky's the limit.
I 
personally always get excited when I see pre-release digital goodies for
 books and am more apt to purchase the book early. Recipes from the 
book, an extra chapter, a study guide, even a poster are simple little 
things that are exciting for the reader.
Are 
you offering the reader your best everyday when it comes to marketing 
and social media? Wegmans has built its popularity by following a 
variety of strategies that I think could benefit the general reader.
 Julia Reffner lives in central Virginia and enjoys writing both fiction and nonfiction. You can find her work in Library Journal magazine and at Wonderfully Woven, a devotional site for women. 
 

 















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